1c2c stresses the importance of ordering the correct product. Prior to placing an order, please check the specifications of the product to ensure that the product(s) ordered is compatible and recommended for use with your existing equipment, which includes all hardware and software (eg. components, peripherals, application software, and operating system). Specifications can generally be found at the Web site of the respective manufacturer, Please confirm compatibility by contacting the technical support staff of the respective manufacturer. Ordering of the incorrect or incompatible product does not warrant an exchange or refund.
Please note that 1c2c sells the products strictly under the respective manufacturers' terms & conditions (which include warranties & return policies).
If the product received is defective, it is your (the customer's) responsibility to send the product for repair or exchange to the respective manufacturers' warranty/service centre including all the shipping & handling charges involved
Please ensure to obtain a Returned Materials Authorization (RMA) number from the warranty/service centre of the respective manufacturer before shipping any items to the service/warranty centre. (This includes any items sent to 1c2c location/s) All materials shipped must be returned in the condition of which they were received, including all accessories, manuals, blank warranty cards, a copy of the Invoice and/or packing slip, In the event that a returned order is missing these items, the RMA may not be able to be processed. Once an RMA number has been issued please ensure that the product is returned to the service/warranty centre within seven days of the RMA issue date (unless specified otherwise - in writing - by the RMA issuer)
In the instance of an exchange, the replacement product will be exactly as the original purchase. The only exception to an exact replacement will be the recommendation of the manufacturer, if the product has been retired and another cannot be allocated. In such an exchange, the customer may accept the recommended exchange product. If accepted, the customer will be responsible for paying the difference in cost of the succeeding product.
Please note that there may be restocking charge for products that have been approved for a refund. If a credit is to be issued, on purchases made with a credit card, the same card that is used to make the purchase will be credited. The credit will be made within five (5) to seven (7) business days of our receiving and verifying of the returned merchandise. Purchases made with cash or a cheque will be refunded with a cheque.
Defective Products
Please note that 1c2c sells the products strictly under the respective manufacturers' terms & conditions (which include warranties & return policies).
If the product received is defective, it is your (the customer's) responsibility to send the product for repair or exchange to the respective manufacturers' warranty/service centre including all the shipping & handling charges involved .This information (Repair/Waranty center) can generally be found on the respective manufacturers web site
Please ensure to obtain a Returned Materials Authorization (RMA) number from the warranty/service centre of the respective manufacturer before shipping any items to the service/warranty centre. (This includes any items sent to 1c2c location/s) All materials shipped must be returned in the condition of which they were received, including all accessories, manuals, blank warranty cards, a copy of the Invoice and/or packing slip, In the event that a returned order is missing these items, the RMA may not be able to be processed. Once an RMA number has been issued please ensure that the product is returned to the service/warranty centre within seven days of the RMA issue date (unless specified otherwise - in writing - by the RMA issuer)
Service And Repairs
Please note that 1c2c sells the products strictly under the respective manufacturers' terms & conditions (which include warranties & return policies).
If the product received is defective, it is your (the customer's) responsibility to send the product for repair or exchange to the respective manufacturers' warranty/service centre including all the shipping & handling charges involved .This information (Repair/Waranty center) can generally be found on the respective manufacturers web site
Please ensure to obtain a Returned Materials Authorization (RMA) number from the warranty/service centre of the respective manufacturer before shipping any items to the service/warranty centre. (This includes any items sent to 1c2c location/s) All materials shipped must be returned in the condition of which they were received, including all accessories, manuals, blank warranty cards, a copy of the Invoice and/or packing slip, In the event that a returned order is missing these items, the RMA may not be able to be processed. Once an RMA number has been issued please ensure that the product is returned to the service/warranty centre within seven days of the RMA issue date (unless specified otherwise - in writing - by the RMA issuer)
Personal Information Security
We go to great lengths to secure your personal information using the very latest security measures to protect you against the loss, misuse, unauthorized access and alteration of your personal information under our control. We use a combination of data servers to guard your data from access over the Internet and the servers themselves are guarded and secured in a high-level Internet Service Facility. Only authorized tech-supoort staff is allowed access and every access is logged and tracked. All back up processes also follow the same stringent security measures.
From the time you are ready to enter the first letter of your name, you are fully secured with the most powerful data encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Using your credit card in our web store can be safer than using it to order pizza or in a restaurant or at a gas station. Contact us if you have questions.
e-Mail Fraud
We will never request your personal or financial information by sending out unsolicited emails. If you receive any such email purporting to be from our company that asks you to provide confidential information such as your account login, credit card number, or passwords, do not respond and contact us immediately. You should never send confidential personal information by regular email as it is not a secure method of transmission.
Shipping Costs:
Estimated shipping cost
We calculate estimated cost based on an item’s weight, size, type of shipping method (ground, second day, next day) and your shipping address.
The shipping cost will be higher if you use multiple addresses to deliver parts of the same order.
The shipping cost will be higher for remote locations.
The shipping costs will be higher for oversize items
Viewing shipping cost
You will be able to see the estimated cost for your entire order in the checkout procedure.
Lowest available level of shipment will be automatically selected for you during checkout.
For additional shipping arrangements such as second day or next day delivery please contact us for the shipping rates and we will gladly provide them
Privacy Policy
Our Privacy Policy
Protecting your privacy is very important to us. We strive to keep your personal information confidential. By ensuring that you are aware of and understand our privacy policy, we can provide you a more personalized and confidential service. This document outlines exactly how we handle your personal information.
Why we collect information
We collect and use your personal information to give you the most personalized and convenient access to our web store and services. In specific, we use your personal information to keep you up to date on the latest IT news, product announcements, special offers/promotions, and other information we think you’d like to hear about—all related to the computer industry. T From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better services.
How we collect information
We collect information about you in several ways. For example, we ask you for your contact information and interests when you subscribe to our e-newsletter or when you sign up for an account to shop on our web store or we might ask for your contact information when you correspond with us, respond to our e-newsleters or participate in an online survey.
When we disclose information
Unless you instruct us to pass-on your information to another company for them to communicate directly with you, we will never disclose your information to any other company whatsoever.
At times we may be required by law or legal process to disclose your personal information where such person or entity has asserted its lawful authority to obtain such information. We may also disclose information about you if we believe that disclosure is necessary for the public security interest or where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity and to legal counsel.
How we protect your information
We go to great lengths to secure your personal information using the very latest security measures to protect you against the loss, misuse, unauthorized access and alteration of your personal information under our control. We use a combination of data servers to guard your data from access over the Internet and the servers themselves are guarded and secured in a high-level Internet Service Facility. Only authorized tech-supoort staff is allowed access and every access is logged and tracked. All back up processes also follow the same stringent security measures.
From the time you are ready to enter the first letter of your name, you are fully secured with the most powerful data encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Using your credit card in our web store can be safer than using it to order pizza or in a restaurant or at a gas station.
Un-Subscribing to e-newsletter or all of our communications
When you receive our e-newsletters you will see complete informattion to un-subscribe. Once done, your information is permenently deleted from our database and you wil never receive any further e-mail communications from us. You will ONLY receive e-newsletters if you subscribe to receive our newsletetrs vis the sign-up page. As our customer, we may send you communications to promote new products or special offers. Please contacts us if you do not wish us to contact you whatsoever.
Access to your personal information
You always have access to the information we have about you. If you would like to review the information that we have in your profile, please contact us in writing and after we have confirmed your request to protect your privacy and security we will provide you with the information accordingly.
Collecting other personal information
When you browse our web store, you are able to do so anonymously. Like many websites, the we use “cookie” technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.
In some of our email to you, we use a “click-through URL.” When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track the click-through to help us determine your interest in particular topics and measure the effectiveness of our communications.
Links to Other Web Sites
Our Web Site may contain links to other Web sites or Internet resources. When you click on one of those links you are contacting another Web site. We have no responsibility or liability for or control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
Our commitment to privacy
To make sure your personal information remains confidential, we communicate these privacy guidelines to every employee in our company. We do not share your personal information with any other organization whatsoever. To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so. Whenever we update this Policy we will change the date on the Policy to indicate when the changes were made.
How long does my order take to process?
We commit to make every effort to make sure orders are processed as soon as possible, and no unnecessary delays occur in processing an order. Once we receive your order we will review and if everything is correct (customer information, payment, items on order etc), we will place order for fulfillment immediately. Your account status will indicate "Approved".
As soon as you see your order status change to "Confirmed" it means that your order is being placed for shipment to you. Once you see your order status change to Shipped, it means that your order is on its way to you.
During some busy periods, delays may occur. Items are allocated to your order when your order is being processed and after your payment has been verified, so on rare occasions stock may change during the processing of your order.
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How do I check if products are in stock?
In the product details page, you will see the stock as of "today" or you may see a green check mark indicating in stock or an RED "X" indicating not in stock. You can click besides this to check current availability. The results will show our stock level or sometimes an estimated time of arrival.
When will I be charged for items I order that are out of stock?
Unless you made other arrangements with us, we normally charge for your complete order when you place it, including back orders. We will order out of stock items specifically for you from our suppliers. Your account status will show you details on all back orders and update you as they become fulfilled. Any in stock products from your order will be shipped right away. You may cancel any outstanding back orders with us before our supplier delivers your order, by simply calling us.
In the event the product is unavailable, or if you wish to cancel the back ordered item before it is shipped, you will be issued a refund using the same method of payment you used to place the order, or a credit note. We will make every attempt to promptly issue refunds. Please allow up to 5 business days for refunds to be processed.
How long does it take for back orders to ship?
Once we place our order to purchase your items from our suppliers, we track every item in real-time to ensure that it is expedited as quickly as possible. We are also monitoring multiple suppliers to ensure that we switch orders to the suppliers who can deliver your products the fastest possible. We will notify you of there are extraordinary delays to you receiving your shipment as a result of supplier or manufacturer issues. Normally, back orders are processed with 7 to 10 days. We are always available to help you switch your order to a comparable product or to help you source items that you require urgently. We are in business to serve your needs and keep you satisfy. Rest assured that you have our commitment to procure and fulfill your orders as quickly as possible.
What payment methods you accept?
Visa
Mastercard
American Express
First time customers may experience a 2 business day delay in processing your initial order, to allow for credit card payment verification and security checks.
What taxes do I pay?
Sales tax is applied to the total amount of the order, including shipping and handling charges and is based on the shipment's destination province and local sales tax rates.
We currently collect sales tax in the following provinces: British Columbia, Manitoba, Saskatchewan, New Brunswick, Newfoundland, Northwest Territory, Novascotia, Ontario, Quebec and Yukon Territory.
For Shipments destined to Alberta, and P.E.I, We only collect GST.
Some customers are exempt from certain taxes. If you are, please fax us your tax exemption certificate at (905)607-0481
What about the warranty of my products?
All products are governed by the manufacturer's specific warranty. Most manufacturers require that you contact them directly for assistance regarding their products under warranty. Contact Information is usually located in the owner's manual. These manufacturers will repair, return or replace them in accordance with their own policies. If you are having any difficulties, please contact us for assistance.
DOA (Defective On Arrival) items are replaced immediately upon the return of the product. They will verify that the reason given for return is valid (for defective products) and they will also verify that the complete product has been shipped back.The products that have been opened should be in re-saleable condition and RMA will be approved only after the item is received
Is it safe to shop on your our store?
All areas of our web site which require you to provide your personal information include log-in password, ordering, order status etc are all under SSL 128-bit data encryption protection. This high-level security system protects you from unauthorized use of the information you are sending to our server. Our data servers are safe-guarded behind firewall and other hacker prevention systems. Our data servers are also restricted from our own employees to access unless ther are security cleared for such access as required by our programmers and network maintenance personnel. All access is logged and tracked to ensure that your data is safe.
To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser. You can view our complete privacy policy on our web site.
Does 1c2c.com accept phone, email, COD, in person or fax orders?
All orders are to be placed online through the automated ordering system
I did not receive a confirmation email or see an order confirmation page. Has my product been ordered?
If you did not see an order confirmation page or receive an order confirmation email an error has occurred and the order has not been submitted. Please reorder and email sales@1click2computers.com
I think I may have placed a duplicate order by mistake. What should I do?
Send an email to sales@1click2computers.com. Please include your full name, order number and the details of your order. Please do not include credit card information in email correspondence
After I have submitted an order, how can I track the progress of my order?
Please check the order status page. When information is available shipment tracking details will be available upon request.
Can I change my order or items in my order after it has been submitted?
You can change your order before it is shipped. If you decide to change or cancel the order after it is shipped please do not open the box and email sales@1click2computers.com to make arrangements for return of the product. We will not accept open box returns. You will be responsible for shipping the product back to us and there will be 10% restocking charge.
Can I combine separate orders to save on shipping costs?
Separate orders cannot be combined. However, several products may be placed on a singular order and receive a single shipping rate.
Can I reactivate a cancelled order?
No, for security reasons we cannot reactivate cancelled orders. Please re-order.
Does 1c2c.com offer discounts on volume orders?
Yes, please email sales@1click2computers.com and specify the part number(s) and quantity you require.
I do not feel safe submitting my credit card information online. How do I know 1c2c.com is safe?
Security is a top priority at 1c2c.com. All online orders are secure and confidential. Please see the Privacy Policy page for further information.
Is my product compatible with my operating system? Who can I speak to for technical assistance?
Please check the manufacturer's website or call the manufacturer for specific technical information. Due to the range of products that we offer the best source of information is the manufacture’s website.
I am sales tax exempt. How do I place an order?
Place an order regularly and fax us your tax exemption form at (905)-607-0481 in order to have your tax discounted. Please write the order-# on the Fax and make it attn to 1click2computers order desk.
Does 1c2c.com know why my credit card was declined?
No, for security reasons the credit card issuer does not provide 1c2c.com with this information.
Will 1c2c.com pay for the return of defective goods?
No, unfortunately since we do not manufacturer the products we cannot be responsible for defective products. Please contact the manufacturer concerning a defective product Please contact the manufacturer for the information required for a return.
Does 1c2c.com have a pick up locations?
No, we do not have a walk-in location. All products are to be shipped directly to our customers. It has been our experience that this method allows the customer to receive their goods in the most timely fashion possible.
What is a cookie?
A cookie is a very tiny piece of text Web sites place on your computer's hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. The text in a cookie from our web store, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address, or phone number.
Identity thieves steal your personal information (name, social security numbers, driver's license, etc.) and use it for personal gain. It can happen when hackers break into your computer, but also when you provide personal information through any other communication.
What you can do
In public: Don't give any personal data verbally (driver's license, SSN, e-mail address, etc.). Don't let your credit card be taken out of sight. Question WHY a business needs more personal data.
PC: Limit access to your computer. Install good firewall hardware or software. Ensure secure authentication is turned on. Use good passwords for each user.
Phone: Verify who is calling before providing personal data. Question WHY more personal data is needed. If you didn't expect the call, call them back at the public number. Don't provide data on household members (age, gender, birthdays, schedules, etc.).
E-mail: Be cautious about clicking on links. Telephone a company directly to verify it sent an e-mail message. See Phishing scams and e-mail risks
Web: Verify the website is a reliable business. Before providing personal data, ensure the site has a secure icon and/or " https" in the web address.
PHISHING SCAMS
Scams and phishing usually are e-mail-related, although they can be used with any technology. Telephone and ATM scams still occur, as do online auction scams with false "overpayments". They are all variations of financial-related scams.
"Phishing" is a scam that occurs when you get a forged e-mail message that appears to be from a reputable business or website, but is really sent by criminals. The goal is to get you to click on e-mail links and/or get you to type in personal information, such as passwords, credit card numbers, and Social Security numbers.
What you can do
Know that financial institutions will never send e-mail to ask for personal information or to enroll you in a new security feature.
Call the institution if you are unsure about the legitimacy of a communication that appears to be from them.
Use new versions of web browsers that have some anti-phishing features that alert you before loading a suspicious website.
E-MAIL RISKS
E-mail security risks include attachments; scams; viruses and worms; spyware and adware; and hidden or devious links to bad websites.
What you can do
Learn how to detect e-mail threats
Use secure e-mail connections
Be suspicious of any unsolicited e-mail. When in doubt, delete it. Be cautious about links in e-mail. Going to a bad website can cause malware to be downloaded to your computer.
Scan e-mail attachments for viruses before opening -- and keep your antivirus software updated.
Don't respond to spam. Use good spam-filtering tools.
Realize that websites, online forums, contests, and "free" services (such as newsletters) are all used to collect e-mail addresses.
Guard your privacy. Question why someone wants your personal information.
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